We offer Free Express Shipping on all orders! Please allow 1-2 Business Days for us to process and ship your order. Estimated Arrival Time: 7-14 business days.
We offer Free Express Shipping on all orders! Please allow 1-2 Business Days for us to process and ship your order. Estimated Arrival Time: 7-14 business days.
Yes you can change your delivery address during the ordering process.
You can keep an eye on your delivery by tracking your order in your order history. If your time slot has come and gone, you can contact us at 0041 78 868 86 00
At the moment the webshop supports payment via credit card or Paypal.
In general you can order all items that are priced and have the shopping cart symbol. Items that are not currently available for online purchase do not have a price and stock display.
If you are still interested in articles that are not priced, you can contact us at any time via the info field.
Remember to always check your junk mail folder. If you do not receive it within a few hours, please contact Customer Services. swissmondue@gmx.ch
Free standard shipping is applicable on orders with the following subtotals (after discounts applied and before tax):
"If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com"
Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
If you don't see the email in your inbox try checking your spam
Send us an email! Our customer service team will be happy to help with any other questions you may have! Send your name, JSC order number (if applicable), and question to: Swissmondue@gmx.ch Our hours of operation for customer service are Monday through Friday, 8 am to 4:30 pm PST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible, however please allow 24 - 48 hours to receive a response. Also, we are only equipped to handle orders placed through www.swissmondue-shop.com any orders placed through our retailers need to be handled by their respective customer service teams.